Terms and Conditions of Use

1 Acceptance of Terms

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("User" or "Member") and rmmari ("Platform", "us"). This Agreement governs the use of the rmmari.app website, mobile application, and all related services provided by our platform.

By accessing or using the rmmari platform in any manner — including browsing the website, registering an account, making a deposit, using any game feature or contacting customer support — you hereby acknowledge that you have read and fully understood this Agreement, and agree to be bound by all its provisions.

This Agreement shall be read together with our Privacy Policy and Responsible Gambling Policy, each of which forms part of the overall terms governing the use of the rmmari platform.

2 User Eligibility

To be eligible to register and use rmmari services, you must meet all of the following requirements:

• Be at least 21 years old on the date of registration;
• Not be subject to any legal restrictions from the relevant authorities;
• Register in your own name only — registration on behalf of another person is prohibited;
• Not have had a previous account with rmmari closed or suspended;
• Not be on an active self-exclusion programme at the time of registration.

rmmari reserves the right to request proof of identity at any time to verify user eligibility. Acceptable documents include an identity card (MyKad), passport or other official identification document. Any account found not to meet these eligibility requirements may be closed without notice and the related balance may be held while an investigation is carried out.

3 Account Registration and Management

Each user is only permitted to register and hold one account on the rmmari platform. Registering more than one account by the same individual is considered a serious breach and may result in the closure of all related accounts and the forfeiture of all balances and bonuses.

You are fully responsible for:

• Providing accurate, complete and up-to-date registration information;
• Updating your account information should any changes occur;
• Keeping your password and login details confidential;
• Notifying rmmari immediately if you become aware of any unauthorised access to your account.

rmmari will not be liable for any losses arising from unauthorised access that occurs as a result of your failure to keep your login details confidential. Every action carried out through your account is deemed to have been authorised by you.

4 Deposits and Withdrawal of Funds

All financial transactions on the rmmari platform are subject to the following limits and conditions:

• Minimum deposit: RM30 per payment method;
• Minimum withdrawal: RM50 per transaction;
• Withdrawal processing time: between 5 and 30 minutes after verification;
• Accepted payment methods: Touch 'n Go eWallet, DuitNow, online banking (FPX), ShopeePay, and cryptocurrency (USDT, BTC, ETH).

Withdrawals will only be processed to a bank account or e-wallet registered in the same name as your rmmari account. Withdrawals to third-party accounts are not permitted under any circumstances.

rmmari reserves the right to request additional verification before processing withdrawals that exceed a certain threshold. This is a standard security measure to protect your funds. Any withdrawal suspected of involving unlawful activity may be held while an investigation is carried out.

5 Bonuses and Promotions

All bonuses and promotions offered by rmmari are subject to specific wagering requirements that must be met before any withdrawal from a bonus balance is permitted.

Welcome Bonus:

• Bonus value: 100% of the first deposit up to a maximum of RM500;
• Wagering requirement: 20 times the bonus value;
• Example: Deposit RM100 → Bonus RM100 → Balance RM200 → Wagering required: RM100 × 20 = RM2,000;
• Another example: Deposit RM1,200 → Bonus RM500 → Balance RM1,700 → Wagering required: RM500 × 20 = RM10,000.

The bonus may only be claimed once per user. Any attempt to claim the bonus using multiple accounts or false information will result in cancellation of the bonus and closure of the account. rmmari reserves the right to modify, suspend or terminate any promotional programme at any time with reasonable notice.

For the VIP programme, rmmari offers three membership tiers: Bronze (weekly cashback of up to 0.3%), Silver (weekly cashback of up to 0.5%) and Gold (weekly cashback of up to 0.8%). Progression to a higher tier depends on your wagering activity over time.

6 User Responsibilities and Prohibitions

As a user of the rmmari platform, you agree not to engage in any of the following activities:

• Using bot software, automated scripts or any technical method to gain an unfair advantage;
• Colluding with other players to manipulate game outcomes;
• Using a rmmari account for money laundering or other unlawful financial activities;
• Exploiting any bugs, system errors or technical vulnerabilities to gain an unfair advantage;
• Transferring or selling a rmmari account to another party;
• Providing false or misleading information during the registration or identity verification process.

Violation of any of the above prohibitions may result in immediate account closure, forfeiture of all balances and bonuses, and legal action where necessary. rmmari reserves the right to disclose information to the relevant authorities if financial crime is suspected.

7 Responsible Gambling

rmmari is committed to responsible gambling practices. Our platform provides self-control tools to help users manage their gambling activity, including:

• Setting daily, weekly or monthly deposit limits;
• Setting loss limits for a specified period;
• A temporary break feature from the platform;
• Self-exclusion programmes for the long term.

If you or someone you know shows signs of a gambling problem, we encourage you to seek professional help. Contact the rmmari support team via 24/7 live chat for more information on the options available.

8 Intellectual Property

All content on the rmmari platform — including brand names, logos, interface designs, graphics, text, software code and all other visual elements — is the exclusive property of rmmari or its relevant licensors.

Users are not permitted to:

• Copy, distribute or republish any rmmari content without written permission;
• Use the rmmari name or logo for commercial purposes;
• Reverse engineer or attempt to extract the platform's source code.

Any violation of rmmari's intellectual property rights may result in legal action without prior notice.

9 Account Closure and Termination

Users have the right to close their account at any time by contacting rmmari customer support. Prior to closure, all active bets will be settled according to the usual rules and any available balance (subject to withdrawal conditions) will be processed.

rmmari reserves the right to suspend or close a user's account without notice if:

• There is a breach of any provision in these Terms and Conditions;
• The account is suspected of being used for fraudulent activity or money laundering;
• The user is found not to meet the eligibility requirements;
• Instructions are received from the relevant authorities.

In the event of closure following a breach, rmmari reserves the right to hold the account balance while an investigation is carried out. Users whose accounts are closed for technical reasons or through no fault of their own will be notified by email with the balance settlement procedure.

10 Limitation of Liability

The rmmari platform is provided on an "as is" basis. To the extent permitted by law, rmmari makes no express or implied warranties regarding the continuous availability, accuracy or suitability of the platform for any particular purpose.

rmmari will not be liable for:

• Any losses or lost profits resulting from service interruptions, technical failures or system maintenance;
• Losses arising from betting or game outcomes;
• Any indirect, consequential or punitive damages arising from the use of the platform;
• The accuracy or completeness of information provided by third-party game providers.

In any event, rmmari's total liability to you shall not exceed the amount you deposited in the 30 days prior to the claim arising.

11 Amendments to Terms and Conditions

rmmari reserves the right to modify, add to or remove any provision of these Terms and Conditions at any time. Significant changes will be communicated to users via their registered email or a prominent notice on the platform at least seven days before the amendment takes effect.

Your continued use of the rmmari platform after the effective date of any amendment will be deemed your acceptance of the updated terms. It is your responsibility to review this page from time to time to ensure you are always aware of the latest terms.

These Terms and Conditions are governed by and interpreted in accordance with the laws of the jurisdiction in which rmmari operates under its international licence. Any disputes will be resolved through arbitration in accordance with the applicable rules.

12 Contact Us

If you have any questions, concerns or complaints regarding these Terms and Conditions, the rmmari team is ready to assist you through the following channels:

• Live Chat: Available 24/7 directly through the rmmari platform in Malay and English;
• Email: [email protected]

Our support team is committed to providing accurate responses and helping you understand your rights and responsibilities as a rmmari member. For account-related issues, please have your account number ready to help us resolve the matter more efficiently.