rmmari Privacy Policy

1. Introduction

rmmari ("we", "our platform") respects the privacy of every individual who uses our services. This Privacy Policy is written to inform you — as a current or prospective user of the rmmari platform — about our practices in handling personal information.

By registering an account, accessing the rmmari website, or using any of the services we offer, you are deemed to have read and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, we ask that you do not continue using the platform.

This policy covers all data processing activities carried out by rmmari, including account registration, deposit and withdrawal processes, gaming activity, customer support communications, and technical interactions with our platform.

2. Information Collected

rmmari collects various categories of information depending on how you interact with our platform. This information is divided into two main categories:

A. Information you provide directly:

• Full name as shown on your identity card (MyKad) or valid identification document
• Date of birth for age verification purposes
• Active mobile phone number
• Valid email address
• E-wallet account information (Touch 'n Go eWallet, DuitNow, ShopeePay) or online banking account (FPX) for deposit and withdrawal purposes
• Username and password you choose during registration

B. Information collected automatically:

• IP address and device information (device type, operating system, web browser type)
• Activity log data including access times, pages visited, and actions taken on the platform
• Cookie data and session identifiers for login session management
• Country-level geolocation information for compliance purposes
• Complete deposit and withdrawal transaction records

3. Purpose of Data Use

Every piece of information collected by rmmari has a specific and clear purpose. We do not use your data for purposes unrelated to platform operations without your consent.

• Account registration and verification: Ensuring every player is a valid individual aged 21 years and above and that accounts are not registered more than once.
• Financial processing: Facilitating deposit and withdrawal transactions via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay, USDT, BTC, and ETH securely and accurately.
• Customer support: Providing effective assistance via 24/7 live chat and email in Malay and English.
• Security and fraud prevention: Identifying and blocking activity that is suspicious or violates the platform's terms of use.
• Licensing compliance: Meeting reporting and audit requirements as mandated by the international licensing body that regulates rmmari.
• Service improvement: Analysing usage patterns on an aggregate basis (not individual) for platform technical improvement purposes.
• Platform communications: Sending important notifications related to accounts, promotions, and service updates.

4. Information Sharing

rmmari does not sell, rent or trade player personal information to third parties for commercial purposes. However, there are limited situations where data sharing becomes an operational necessity:

Payment service providers: Information required to process financial transactions will be shared with e-wallet providers, banking services (FPX), and relevant cryptocurrency platforms. This sharing is minimal and limited only to information needed to complete the transaction.

Technology service providers: The rmmari platform uses third-party technology infrastructure providers who are bound by strict confidentiality agreements. They are not permitted to use your data for any purpose other than providing technical services to us.

Legal requirements: rmmari will disclose personal information to competent authorities when required by a court order, directive from a licensing body, or other applicable legal requirements.

5. Cookies and Tracking Technologies

rmmari uses cookies and similar technologies to ensure a consistent and secure user experience on our platform. Cookies are small data files stored on your device when you visit our website.

Types of cookies used:

• Session cookies: Required to maintain your login session while you are actively using the platform. These cookies are automatically deleted when you close your web browser.
• Preference cookies: Store your chosen settings such as interface language, so you do not need to reset them each time you visit.
• Security cookies: Used to verify user identity and prevent unauthorised access to your account.
• Analytical cookies: Collect usage information anonymously to help us understand how players interact with the platform for improvement purposes.

You can manage cookie settings through your web browser options. Please note that disabling certain cookies may affect platform functions such as login session tracking.

6. Data Security

The security of player personal information is rmmari's top priority. We implement multiple layers of technical and organisational security to protect data from unauthorised access, loss, or misuse.

• All data communications are protected with industry-standard SSL (Secure Socket Layer) encryption
• Player passwords are stored in encrypted form using a secure hashing algorithm — we do not store passwords in plain text
• Access to the player database is restricted to authorised staff only, with a multi-factor authentication system in place
• A security monitoring system operates around the clock to detect intrusion attempts or unusual activity
• Regular security testing is carried out by our technical team

While we take all reasonable steps to protect your data, no security system can be guaranteed to be completely foolproof. Should any security incident involving your personal data occur, rmmari will notify you within a reasonable time via your registered email.

7. User Rights

As a user of the rmmari platform, you have the following rights regarding your personal data:

• Right of access: You have the right to request a copy of the personal information we hold about you.
• Right of correction: If any information is inaccurate or out of date, you may request that it be updated.
• Right of deletion: In certain situations, you may request the deletion of your personal data from our systems, subject to legal and licensing retention requirements.
• Right to restrict processing: You may request that processing of your data be temporarily restricted in certain defined situations.
• Right to withdraw consent: For processing based on your consent, you may withdraw that consent at any time.

To submit any request relating to these rights, please contact the rmmari customer support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable time.

8. Data Retention

rmmari retains your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by the legal and international licensing obligations governing our operations.

Financial transaction records are kept for the period specified by the licensing authority for audit and reporting purposes. Data for inactive accounts may be processed for deletion after a certain period, with advance notice given to players via their registered email.

When data is no longer needed and there is no legal obligation to retain it, rmmari will delete or anonymise that data in a secure and irreversible manner.

9. Privacy Policy Amendments

rmmari reserves the right to amend this Privacy Policy from time to time to reflect changes in operational practices, legal requirements, or industry standards. Any material amendments will be communicated to users via a notification on the platform or email to their registered address.

The effective date at the top of this document indicates the current version of the Privacy Policy in force. You are encouraged to review this policy periodically. Continued use of the rmmari platform after any amendment is published will be considered acceptance of the updated terms.