Play Smart, Play Safe
At rmmari, we believe responsible gambling is not just a phrase — it is a principle built into how we operate. This platform offers entertainment in the form of slots, live casino, sports betting and horse racing, all in a safe and transparent environment. We are aware, however, that some players may find it difficult to manage their gambling habits.
Responsible gambling means knowing your own limits, setting a clear budget, and using only entertainment money — not money set aside for daily needs, bills or emergency savings. Every player is responsible for their own decisions, but rmmari is here with the right tools and information to support you.
Before starting a gaming session, ask yourself: Am I playing for fun, or because I am stressed? Have I already set time and money limits? The answers to these questions can help you stay in full control.
Control Is in Your Hands
rmmari provides a range of options to keep your gambling experience balanced and in control.
Deposit Limits
Set daily, weekly or monthly deposit limits based on your financial capacity. Once the limit is reached, the system automatically blocks additional deposits until the next limit period begins.
Session Time Limits
Limit the amount of time you spend on the rmmari platform each day. The session reminder feature will notify you when your set time limit is almost reached.
Temporary Break
Need a break from gaming? Use the temporary break option — 24 hours, 7 days or 30 days. During this period, your account cannot be accessed for gaming purposes.
Self-Exclusion
If you feel you need to stop for a longer period, self-exclusion is available for extended durations. Contact rmmari support to activate it immediately.
Block Promotional Content
Choose to stop receiving promotional emails, notifications or messages from rmmari. This helps reduce the urge to gamble based on offers and bonuses.
Review Gaming History
Check your deposit, withdrawal and gaming activity history at any time. Clear records help you assess your gaming patterns and make better decisions.
Age Limit 21 and Above
rmmari operates strictly in accordance with the minimum age requirement of 21. New account registration requires identity verification, and we reserve the right to request documents such as MyKad at any time to verify a player's age.
- Registration process includes automatic age verification
- MyKad verification required before the first withdrawal
- Accounts suspected of belonging to underage individuals will be suspended immediately
- rmmari does not accept registrations from individuals under the age of 21
- Parents are encouraged to use parental control software to block access
Parental Responsibility
If you have children at home, ensure they cannot access the devices used to log in to rmmari. Use strong passwords and parental control software to prevent unwanted access to online gambling sites. Gambling is only suitable for adults who can make independent and informed decisions.
⚠️ Never share your rmmari account login details with anyone, including family members.
How to Activate Self-Exclusion
The process is straightforward and can be done at any time you need it.
Contact rmmari Support
Log in to your account and open the 24/7 live chat window, or send an email to our support team. State that you would like to activate self-exclusion.
Choose an Exclusion Period
Let the support agent know the period you want — whether 6 months, 1 year, or another suitable duration. You may also apply for a permanent exclusion.
Verification and Implementation
Our team will verify your identity and apply the self-exclusion within a short time. Your account will not be accessible for gaming throughout that period.
Review After the Period Ends
When the exclusion period ends, you will need to contact support to actively request reactivation — the account will not be reopened automatically.
Are You Experiencing a Gambling Problem?
Recognising the problem early is the first step to getting help.
Warning Signs
- Gambling with money needed for bills, rent or food
- Borrowing money or selling belongings to keep gambling
- Hiding gambling habits from family members or friends
- Feeling anxious or irritable when trying to stop gambling
- Using gambling as a way to escape stress or problems
- Continuing to gamble to try to win back money already lost
- Losing control over the amount of time or money spent
You Are Not Alone
Gambling problems can happen to anyone, regardless of background or experience. What matters is taking action early before the situation gets worse.
🙋 If you recognise any of the signs above in yourself or someone you care about, it is time to talk to someone. Contact the rmmari support team via 24/7 live chat — we are here to help, not to judge.
You can also be referred to gambling support services operating in Malaysia. A small step today can make a big difference tomorrow.
Tips for Healthier Gambling
Before You Start Playing
- Set a clear budget — how much entertainment money you are comfortable spending today
- Decide on a time limit — how long your gaming session will be
- Do not gamble when you are in an emotionally unstable state
- Make sure essential needs (bills, food, savings) are taken care of first
- Understand that every game has a house edge — losses are a real possibility
During and After Playing
- Stop playing when your set money or time limit has been reached
- Do not try to chase losses with bigger bets
- Take regular breaks during long gaming sessions
- Review your gaming history regularly to understand your spending patterns
- Winnings are a bonus, not a steady income source — do not rely on them
Need Help? We Are Here
The rmmari support team is available 24/7 via live chat in both Bahasa Melayu and English. If you want to activate a deposit limit, temporary break or self-exclusion, contact us now — no conditions, no judgement.